Frequently Asked Questions:


Q: How is your jewelry made?
A: We make it with ecoresin- a beautiful material that encapsulates our interlayers.

Q: What is ecoresin?
A: It’s comprised of 40% recycled content and looks amazing.

Q: What’s an interlayer?
A: Our interlayers include natural elements such as hand-spun silks, exquisite mohair, and artisan-crafted fossil leaves encapsulated within our ecoresin to create beautiful statement pieces.

Q: Where is your jewelry made?
A: Right here in the USA! While we work with women artisan communities around the world to create our interlayers, we handcraft every piece of jewelry here at home.

Q: What is your jewelry like to wear?
A: Ecoresin is a safe, comfortable, and beautiful material. It’s lightweight, durable, and feels wonderful on your skin. Because it’s chemically inert, it doesn’t react with sunscreens, lotions, or your favorite perfumes.

Q: How do I keep my jewelry looking fabulous?
A: Wipe down jewelry with a damp cloth to take off any dirt or smudges. Do not leave jewelry in a hot environment such as a car, as the jewelry warps at high temperatures.

Q: What is Full Circle?
A: Full Circle is a program that gives back to the women artisan communities that we work with in places like Nepal, Senegal, and Mali. A portion of the proceeds from our Full Circle collections helps fund initiatives for infrastructure development, training, and quality-of-life projects.

Q: I love the jewelry. How can I get more?
A: Easy! You can buy it online or from your local Stylist. And, if you want to earn amazing discounts, free jewelry, and other exclusive items, you can host your own Pop-up!

Q: What’s a Pop-up?
A: A Pop-up is a get-together with your girlfriends to shop for jewelry. There’s no elaborate preparation, no awkward sales pitches, and no cost to host a Pop-up. And bonus, you can have one anywhere.

Q: What’s a Stylist?
A: A Stylist is someone who sells Color by Amber jewelry.

Q: I’m interested in becoming a Stylist. Can I join?
A: Of course! We offer an amazing compensation plan and we provide great ongoing support. You can sign up here.

Q: As a new stylist, do I receive a special discount on jewelry?
A: Yes! You receive a 50% discount your first month as a stylist.

Q: As a stylist, do I receive a discount on jewelry?
A: Stylists receive a 25% discount on jewelry, plus a 40% discount on new product for 14 days after the product launch.

Q: What if I need to return or exchange an item?
A: Current catalog merchandise (excludes sale items) may be exchanged within 30 days of original purchase date so long as they are unworn and in resalable condition. Items must be returned in original packaging accompanied by original purchase receipt. If you purchased through a Color by Amber Stylist, please contact your Stylist and she will handle your return or exchange for you. If you purchased directly through Color by Amber, please email support@colorbyamber.com and a customer service representative will contact you within one business day.

 
Q: How can I tell if my wrist is a small, medium, or large?
A: Easy! Print out our Sizing Chart and determine what size you need!
 
Q: How can I tell where a necklace will hang based on its measurements?
A: This one's also easy! Check out our Necklace Sizing Chart to see where the different lengths typically hang. 
 
Q: What is Color by Amber's Shipping Policy?
A: At Color by Amber, we strive to ship our product out as soon as possible. All of our products are handmade in our factory in Salt Lake City, Utah, which means that our products may take 5-7 business days after the order is placed for us to ship your order. For Canadian customers we currently ship Canadian on Mondays, Wednesdays, and Fridays. Our shipping rates for the United Sates and Puerto Rico can be found in the chart below.
 
Shipping Rates
Retail/Shopping Cart Orders US/Puerto Rico
$1 to $49.99 $2.50
$50 to $74.99 $4.50
$75 to $149.99 $6.50
$150+ $9.95
Buld Orders $9.95 flat rate
Supply Orders $6.50 flat rate (up to 10 lbs)
Starter & Extension Kits $9.00 flat rate
Color Club (per shipment) FREE
Our Canadian shipping rates are based on the weight of the package. Here are some sample rates for packages at various weights shipping to each province. Please note that most of our regular jewelry shipments are under 1 lb.
 
All values listed are examples. Actual rates fluctuate based on postal code, and the current day's exchange rate.